Whitsunday Reflections FAQ: your Airlie Beach stay, answered

One bedroom apartments at Whitsunday Reflections start from $330 a night, two bedrooms from $430 and three bedrooms from $590. Those from-rates are for an Ocean View apartment in low season on a stay of five nights or more.

Garden View apartments start lower (one bedroom from $290, two bedroom from $390) and a one bedroom Premium Ocean View starts from $360. Shorter stays, school holidays, Christmas and Airlie Beach Race Week cost more a night. The booking engine always has the exact price for your dates.

Yes. Booking direct with Whitsunday Reflections is always less than the big booking sites. You pay a $200 deposit to secure your stay and the balance is due 7 days before arrival. The balance is charged to the card that paid the deposit unless you arrange another way to pay; a bank transfer must clear 5 days before you arrive.

Direct guests also get discounts on some local tours, in their confirmation email.

Cancel more than 7 days before arrival and Whitsunday Reflections refunds your deposit minus a $100 administration fee. There is no refund for cancellations inside 7 days of arrival, or for shortened stays once you have checked in.

Christmas bookings (11 December to 26 January) are paid in full 30 days before arrival; cancel before then and payments are refunded minus the $100 fee. No-shows forfeit the full accommodation cost. Travel insurance is recommended.

Whitsunday Reflections accepts Visa and Mastercard with no card fees. Diners Club and American Express are not accepted, and neither are cheques, money orders or foreign currency.

Yes. Every bedroom at Whitsunday Reflections has its own ensuite, so a two bedroom apartment has two and a three bedroom apartment has three. The main ensuite has a freestanding bath.

The two bedroom apartment sleeps 4, with a king in the main bedroom and a king or two singles in the second (tell Whitsunday Reflections which you want when you book). The three bedroom apartment sleeps 6, with a king, a queen and two singles, three ensuites and a car space. For couples, the one bedroom apartment sleeps 2.

Yes, for a one-off charge. A rollaway bed or cot is $100 and a high chair is $50; pool towels are $2.50 each. Apartments take a maximum of 2 guests (one bedroom), 4 (two bedroom) or 6 (three bedroom), plus one rollaway bed. One cot per apartment is allowed on top of that. Call Whitsunday Reflections to book them.

No. Stays at Whitsunday Reflections are self-contained, so there's no daily housekeeping. Stay 8 nights or more and we'll service your apartment during your stay. Guests take their own rubbish to the bins beside the reception stairs; bags are supplied.

Every Whitsunday Reflections apartment is self-contained, with a full kitchen with Bosch appliances, a washer and dryer, air conditioning and ceiling fans, a Smart TV in the lounge and a TV in the main bedroom, fast free WiFi and a covered balcony with outdoor furniture.

Ocean View and Premium Ocean View apartments look over Pioneer Bay to the Coral Sea and the Whitsunday Islands. Garden View apartments (one and two bedroom only) look over the gardens and cost less, and there are a number of stairs to reach them. Every three bedroom apartment is Ocean View.

Whitsunday Reflections sits on a steep hill above Airlie Beach. Walking down to the Lagoon and main street takes about ten minutes. Walking back up is hard work in the heat, so a taxi up for $8 to $13 is the easy option: book 13cabs on 13 22 27 or in the app, or use Uber. See getting here.

No, Whitsunday Reflections has no lift. The buildings step down the hillside, so some apartments are reached by stairs, and there are a number of stairs to reach the Garden View apartments. Apartments 14, 33, 42 and 45 are step-free from the car park, and no apartment has internal stairs. If stairs are a concern, call 0416 048 131 before booking and ask for one of those four.

Whitsunday Reflections does not run its own shuttle, but can book one for you with Heart of Reef Shuttles from Whitsunday Coast Airport. Ask when you book so the transfer is arranged ahead of time.

No. Guests at Whitsunday Reflections can walk down to Airlie Beach in about ten minutes and take a taxi ($8 to $13) or an Uber back up. A car is handy for day trips and supermarket runs, and parking is free.