Terms and conditions and cancellation policy

Booking and deposit

Book online through the Whitsunday Reflections booking engine, call 0416 048 131 or email info@whitsunday-reflections.com.au. Every booking is secured by credit card with a $200 deposit at the time of booking.

Final payment

The balance is due 7 days before arrival. The card used for the deposit is automatically charged the balance at that point, unless you contact Whitsunday Reflections before then to arrange another way to pay. If Whitsunday Reflections doesn't hear from you, it's taken that you have authorised the balance to be charged to that card.

If you'd rather pay another way, arrange it with the office and make sure any bank transfer (EFT) has cleared at least 5 days before you arrive. You'll need a credit card or enough cash on arrival to cover the security bond. Personal or company cheques, money orders and foreign currency are not accepted on arrival.

Cards

Visa and Mastercard are accepted with no card fees. Diners Club and American Express are not accepted.

Cancellation policy

Standard cancellation

If you cancel more than 7 days before arrival, your deposit is refunded minus a $100 administration fee. There is no refund for cancellations inside 7 days of your arrival date.

Christmas bookings (11 December to 26 January)

Full payment is due 30 days before arrival. Cancel more than 30 days before arrival and any payments are refunded minus a $100 administration fee.

No-shows and shortened stays

If you don't arrive, the full accommodation cost is forfeited. Guests who shorten their stay once checked in are not refunded for nights booked and paid.

Whitsunday Reflections strongly recommends travel insurance that covers cancellation.

Check-in and check-out

Late check-out: check-out after 10am is by request, so please ask. Check-out after 12pm is charged an extra half night's rate and depends on availability. Secure luggage storage is available; ask the office.

Arriving after hours: let the office know before you arrive and your access details are sent ahead.

Minimum stays apply during special event periods.

Guests, bedding and hire items

The maximum number of guests per apartment is:

Split beds: most 2 bedroom apartments have a king bed in the second bedroom that unzips into two single beds. Tell Whitsunday Reflections which you'd like when you book so the right apartment is allocated.

Cots: accepted on top of the maximum guest numbers, with a maximum of one cot per apartment. Please call to arrange.

Hire items (one-off charge):

Prices

All prices are in Australian dollars. Rates can change without notice until your booking is confirmed with a deposit. If you find a better price for Whitsunday Reflections elsewhere, let the office know and Whitsunday Reflections will do its best to match it.

House rules

Smoking: all apartments and common areas are non-smoking.

Noise and parties: excessive noise is not tolerated and there are no parties at Whitsunday Reflections (body corporate bylaw). Please respect other residents. Guests who create excessive noise, hold a party or go over the permitted number of guests will be asked to leave without a refund.

Schoolies: Whitsunday Reflections does not accept Schoolies bookings. These conditions are strictly enforced. If other guests are causing you discomfort, please contact reception.

Unaccompanied minors: bookings for guests under 18 travelling without an adult are not accepted.

Damage: if a guest damages the property or affects other guests or residents, Whitsunday Reflections may ask that guest to leave, all money paid is forfeited, and the guest must pay for any damage caused.

Aggressive behaviour: a guest who behaves in an unacceptable or aggressive way towards other guests, residents or staff, or carries out illegal acts on the property, will be asked to leave, the authorities will be notified and all money paid is forfeited.

Identification and security bond

Photo identification (a current driver licence, passport or other photo ID) is required at check-in, and all credit card use must be matched to that ID.

A credit card is taken at check-in and pre-authorised for $200 (a higher amount may be requested) to cover incidentals such as:

• breakages or damage during your stay
• cleaning beyond the normal level if the apartment is left in an unacceptable state
• excess rubbish left for the cleaners
• tours or other charges added to your account
• additional servicing

If you can't provide a credit card, a cash security deposit and photo ID are required, during business hours only. The bond is returned on departure once the apartment has been checked.

Housekeeping and rubbish

Stay 8 nights or more and we'll service your apartment during your stay.

Three large rubbish bins are beside the reception stairs, and guests are responsible for taking their own rubbish out daily; bags are provided. Additional charges apply if excess rubbish is left in the apartment. A standard clean is included in the tariff, but extra charges may apply for an above-standard clean or breakages such as glasses.

General

Descriptions and photos: maps and photographs are for general information. Property photos are representative; the apartment you stay in may differ in decor and inclusions. Descriptions are based on the information available when published and may change.

Travel insurance: Whitsunday Reflections recommends you take out travel insurance of your choice when you book.

Limit of liability: Whitsunday Reflections does its best to make sure your booking arrangements are satisfactory, but accepts no liability for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by events beyond its control, including but not limited to war, civil disturbance, terrorism, fire, floods, acts of God, acts of government or other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

Alternative accommodation: if Whitsunday Reflections can't provide the apartment you booked, you'll be offered another apartment type at the property. In extreme cases guests will be relocated to a nearby hotel of a similar standard, or offered a full refund or other available dates.

Unpaid amounts: if a guest does not pay on demand any amount owed under the booking (including incidentals such as damage and cleaning above), Whitsunday Reflections may deny access and ask the guest to leave.

Business details

Whitsunday Reflections is a trading name of GA & PG Bennett Pty Ltd, ABN 91 636 721 367, real estate licence 4377305. 25 Horizons Way, Airlie Beach QLD 4802. Phone 0416 048 131, email info@whitsunday-reflections.com.au.