Terms and Conditions

Please read these booking terms and conditions carefully as they incorporate the basis upon which bookings are accepted by Whitsunday Reflections.

How to Book:

Reservations can be made by calling +61 7 4948 6600 or by email info@whitsunday-reflections.com.au

All other bookings must be secured by credit card at time of booking.

Final Payment Policy:  Full payment is due up to 14 days prior to arrival. The credit card authorized for payment of the initial deposit will be automatically debited unless we are contacted before this time with alternative arrangements. If we do not hear from you, our understanding will be that you have authorized us to deduct the final payment from this card.

Visa & MasterCard are accepted with no additional fees applicable. Diners card and American Express are not accepted.

Bookings outside of this time will revert to the standard below policy:

In the event of cancellation, the deposit is refunded less a $50.00 administration fee. Full payment is required 14 days prior to arrival. Within 14 days of arrival full accommodation total is forfeited.

2020/2021 Christmas Cancellation Policy (bookings between 12 December and 25 January):

In the event of cancellation, a $100 re-letting/administration fee will be charged. Full payment is required 30 days prior to arrival.
Within 30 days of arrival full accommodation total is forfeited. We strongly recommend travel insurance.

No Shows – full accommodation total is forfeited.

Shortened Stay – Guests who reduce length of stay once in house will not receive a refund on nights booked & paid.

Whitsunday Reflections Check-in and Check-out Times:

Check-in time: after 14:00 (2pm)

Check-out time: prior to 10:00 (10am)

Late check-out after 10:00am – an extra 1/2 night’s rate will be charged, subject to availability (unless otherwise arranged with management).

Minimum lengths of stays apply during special event periods.

All Whitsunday Reflections apartments are NON-SMOKING.

Whitsunday Reflections maximum rooming configuration for all apartments are as follows:

1 Bedroom = 2 persons
2 Bedrooms = 4 persons
3 Bedrooms = 6 persons

Some of our 2 Bedroom apartments are equipped with King beds in the second bedrooms that unzip into two single beds so please advise your bedding configuration at time of booking.

Cots are accepted in addition to the maximum number of persons above. Maximum 1 cot per apartment.

Prices

Prices are quoted in Australian dollars. The rates are subject to change without notice until booking is confirmed by deposit. We endeavor to provide the best possible price for the period of booking. In the event that you are able to obtain a better price for our property elsewhere, please advise and we will do our best to match it.

Whitsunday Reflections does not accept excessive noise on the premises and does not permit parties.

Guests will be asked to vacate the premises without refund immediately if found to be creating excessive noise, having a party or exceeding the number of permitted guests.

This will be strictly enforced. We ask you to contact reception should you experience other guests causing you discomfort.

If in the event that a guest has caused damage to the property or effected other guests/occupants of the property, Whitsunday Reflections reserves the right to ask that guest to leave and forfeit any monies paid and will require the guest to pay for any damage caused.

If a guest/occupant behaves in an unacceptable or aggressive manner to other guests/occupants or Whitsunday Reflections and security staff, or is suspected of carrying out illegal acts on the premises, that guest/occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.

Identification:

Adequate identification is required at time of check-in to verify your identity. A current drivers license, passport or other form of photo identification (ID) will be asked for prior to check-in. We require all credit card usage to be accompanied by this ID.

If you do not agree with this policy, then you must arrange an alternative payment process, ensuring that any EFT money transfer has cleared our account 5-days prior to your arrival and that you have adequate cash on arrival to cover the security bond / deposit. We do not accept personal or company cheques, money orders or foreign currency on arrival.

Security Bond:

A credit card will be asked for at time of check in and will be used to cover incidental items such as (but not limited to):

  • Telephone charges
  • Any breakages or damage incurred during your stay.
  • Any excessive cleaning charges, above the normal level of cleaning, due to the apartment being left in an unacceptable state.
  • Any recreational charge e.g tours.
  • Additional servicing charges

Credit cards will be pre-authorised for $200.00 at time of check-in (a higher amount maybe authorised). In the event that the guest cannot provide a credit card as a guarantee, ONLY during business hours, a cash security deposit will be required along with photo identification. This bond will then be returned on departure by cheque once the apartment has been checked by our staff.

Services provided:

Housekeeping and linen service will only be provided to guests staying 8 nights or more in which a mid-service clean will be done on or around the 5th day.

NOTE: If extra servicing is required additional charges apply.

Rubbish Removal:

A rubbish dispose bin is provided for the removal of rubbish from the apartment. All guests are responsible for the removal of their own rubbish on a daily basis. Bags are provided for this purpose.

Descriptions, Photographs & Maps:

Maps and photographs are shown for general information only and highlight places in surrounding areas. Property photographs are representative only, actual apartments occupied may vary in decor and inclusions from those shown. Descriptions are based on information available at the time of publishing and may vary or change at any time.

Travel Insurance:

We recommend that, at time of booking, you consider purchasing a travel insurance policy of your choice. Travel Insurance can be purchased from any travel agent.
Unaccompanied minor/s:
A child/children who is/are traveling/staying without the accompaniment of an adult over the age of 18 years is considered by most airlines/hotels as an unaccompanied minor/s. Unaccompanied minor reservations are not accepted by Whitsunday Reflections.

Limit of liability:

We do our best to ensure your booking arrangements are satisfactory, however Whitsunday Reflections does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

Special Conditions:

If in the event that we cannot provide the apartment accommodation as requested, we will find alternative accommodation in another apartment type at the same property. In extreme cases we will relocate a guest to a nearby hotel of similar standard, or offer a full refund or alternative available dates.
In the event that a guest fails to pay immediately upon demand, any amount owing to Whitsunday Reflections, pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc. set out above) Whitsunday Reflections reserves the right to deny access to the guest and ask that they vacate the premises.

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