Privacy policy
How Whitsunday Reflections collects, uses and protects the personal information of guests and website visitors.
Last updated 24 September 2026
Who this policy covers
This policy explains how Whitsunday Reflections (GA & PG Bennett Pty Ltd, ABN 91 636 721 367) collects, uses, stores and shares personal information about guests, people who contact us and visitors to this website. Whitsunday Reflections handles personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
Whitsunday Reflections only collects the personal information it needs to take and manage your booking and look after you during your stay. This may include:
- your name, phone number, email address and postal address
- your booking details: dates, apartment, number of guests, bedding and special requests
- payment details for your deposit, balance and security bond
- photo identification shown at check-in
- details of extras, tours or transfers you ask us to arrange
- anything you tell us when you call, email or visit reception
We collect this directly from you, or from the booking site or travel agent you booked through.
How we use it
- to take, confirm and manage your booking, including charging your deposit, balance and security bond
- to check you in, give you access to your apartment and contact you about your stay
- to arrange extras, tours and transfers you ask for
- to answer your questions and deal with any problems
- to meet our legal, accounting and tax obligations
- to send you news or offers, but only if you have agreed to it. You can unsubscribe at any time.
Payment cards
Card payments are processed through our booking system and payment providers. For your security, please never send card details by email.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including password-protected systems and limiting access to the people who need it. We keep your information only for as long as we need it for the purposes above or as the law requires, then destroy or de-identify it.
This website and cookies
Like most websites, this site uses cookies and similar tools to make the site work and to understand how visitors use it, for example which pages are visited. This information does not identify you personally. Some pages include content from other services, such as Google Maps and our booking engine, which may set their own cookies under their own privacy policies. You can block or delete cookies in your browser settings; some parts of the site may not work properly if you do.
When you click through to book, you are using our booking engine, which has its own privacy terms.
Accessing and correcting your information
You can ask to see the personal information Whitsunday Reflections holds about you, and ask us to correct it if it is wrong, by contacting us using the details below. We will respond within a reasonable time. We may need to confirm your identity first.
Questions and complaints
If you have a question or a complaint about how your personal information has been handled, please contact Whitsunday Reflections first so we can try to fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated.
Contact us
Privacy enquiries: Whitsunday Reflections, a trading name of GA & PG Bennett Pty Ltd, ABN 91 636 721 367, real estate licence 4377305. 25 Horizons Way, Airlie Beach QLD 4802. Phone 0416 048 131, email info@whitsunday-reflections.com.au.