Check In

• Check-in time is from 2.00pm we may be able to accommodate an early check-in, please ask. Check-out is 10am, we may be able to accommodate a late checkout, please ask.
• After Hours Check-in Should you be arriving outside of these hours please contact reception directly on 0416048131. We will message you our after hour’s check-in procedure and the lock box code.
• Check-in: You will need a valid credit card to be pre-authorized for $200, (NO CASH BONDS are accepted) to cover key loss, apartment equipment breakages/losses, and excess rubbish removal during your stay.
• Identification is required at check-in, photo ID (current Passport, driver’s license etc ) for the credit card used. We do not accept personal or company cheques, money orders, foreign currency or AMEX.
• Please see below for more information about your stay.

Tips for your stay in Airlie Beach

1. Driving to Airlie?  Simply click this Google Maps link to see where we are located and get directions from your location – https://goo.gl/maps/pZyoAGEXT6Xxs5RA7
2. Coming By Plane? Airport Transfers are available to Whitsunday Reflections – If required, please Email us your flight details and we will book this for you, currently the shuttle is $25 per person One way or $42 Return for an adult, children $14 and $24 respectively. Infants on parent’s lap ride free.
3. Click on the link to book your shuttle.https://cloud.itmprojects.com.au/shuttles/shuttles?CID=HORS&RID=REF&type=Airport
4. We go the extra mile: Looking for something special during your stay? we have local suppliers that can deliver, flowers, gourmet platters, seafood platters or your favourite drink to your room. See our order page here (a minimum of 48 hours notice is required) 
   https://whitsunday-reflections.com.au/extras-for-your-stay/
5. Tours and experiences: Fancy a Whitsundays day tour to Whitehaven Beach? or maybe a scenic flight to heart reef?  Let us help you to have the absolute best experience here at Airlie Beach including, boating day tours, helicopter flights, fishing charters, seaplanes, sunset cruise,  crocodile safari and so much more.  Our team receives constant feedback from fellow guests with respect to their tour experiences. Contact us on 0416048131;  In busy periods pre-booking may be required to avoid disappointment. Our recommended tours/services – please open the link below https://whitsunday-reflections.com.au/tours-and-attractions/

 Information about your stay 

Please Note:

• Refunds: There are no refunds once payment is taken as above. There are no refunds for early departures.
• Deposit: payable at the time of booking and is $200. Should you cancel prior to making full payment a $100 booking / Admin fee will be retained and the remaining deposit refunded.
• Cancellations: up to 7 days prior to your stay a full refund minus the $100 Admin fee.
• Pool Towels: These are available at check-in for the one off charge; $2.50
• All units are non smoking, please consider others if smoking on the balcony or inside the complex common areas.
• Parties: There are no parties at Reflections. Noise: We ask all guests to respect others and to take it inside after 10pm.
• Made up Cots, roll out beds and high chairs are available for hire ($100 for a cot or rollout bed includes bedding and a high chair is $50 per stay). Please ring reception to prearrange.
• Car parking: every Apartment has one allocated car park, 3 Bedroom APT’s have two allocated car parks. There are visitor car parks available for visitors.
• Single beds: Some 2 bed APT’s have split able King beds in the 2nd bedroom. If you require the 2 single bed option, please advise us as soon as possible to assist with Apartment allocation.
• Service: A Mid-stay housekeeping service is provided when staying 8 days or more. If you require an extra service, charges apply.
• Animals: No animals or pets are allowed in the common area or in the Apartments.
• Special Conditions: If in the event that Whitsunday Reflections cannot provide the apartment accommodation as requested, we will find alternative accommodation in another apartment type at the same property. In extreme cases, we will relocate a guest to a nearby complex of a similar standard or offer a full refund or alternative available dates.